We didn't get good news on Alpha's BOGO tune-up trip for our ductless heat pump and our electric forced hot air furnace. Our 30 year old electric system needs to be replaced (not really a surprise, but still...) Alpha, though, did a bang up job deeply cleaning the indoor and outside components of our system. All looks new again despite its age. We got pictures and a detailed explanation of where our old furnace was about to go. Then we had sales come in to see what options we had. Again, deeply detailed explanations, pros and cons and actually a deal we could swing. The new system works so much better! We worked with David, Logan, Kyle, Gabriel, Terri and one more person on their team, electrician. Not only did they all answer all of our numerous questions, but they worked well together as a team. I wish more of my work environments had been so collaborative.
