Michael, the technician, was early and called to see if that would work for me. He was polite, introduced himself, took his shoes off at the door, listened while I told him what the issue was. He explained everything he was doing, showed me the broken part, had a new one in his van which he installed in minutes. He was very clean and careful of my home. He also gave me his card with his contact info just in case. The total cost was less than I was prepared for and I have heat! I could not be happier and will recommend Alpha and Michael to everyone I know.